FAQ
We look forward to answering any questions you may have, if one cannot be answered below please feel free to call or email us.
Q: What is your privacy policy?
A: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Q: What is your security policy?
A: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Q: How are returns and refunds handled?
A: Materials shipped as ordered may be returned within 30 days ONLY with Davison Winery Supplies Authorization. You must contact Davison Winery Supplies to obtain a return authorization number before returning the product.
Q: Do you sell and ship to customers outside of the USA?
A: Currently we ship to all 50 states and Canada. Canadian customers are responsible for clearing customs and all associated fees.
Q: How are items shipped to Canada? A: Canadian orders are shipped only through UPS and common carrier, NO postal service. Canadian customers are responsible for clearing customs and all associated fees.
Q: How are items shipped within the USA?
A: We ship via UPS and common carrier within the 50 states. We do not ship to PO boxes. You must provide a street address.
Q: How quickly are orders processed and send out?
A: All instock items ordered by 2:00pm pst will ship out the same day. You will be notified of items that are out of stock for an estimated delivery time.
Q: How are shortages handled?
A: All shortages must be reported within 2 business days of receipt of product.
Q: What forms of payment do you accept?
A: Payments can be made via VISA, Mastercard, Money orders or via an existing open account with us.
Q: What are your hours of operation?
A: We are open Monday through Friday 8AM -5:30PM PST, Saturday 9AM-3PM PST. We are closed on Sundays and on the following holidays: Memorial Day, Labor Day, July 4th, Thanksgiving, Christmas Day, and New Year's Day.
Q: Are the prices of products accurate on the website?
A: Yes, we attempt to keep prices as current as possible. However prices are subject to change without notice. We will contact you in the event that any prices on placed orders have changed prior to the order being filled and shipped.
Q: Are their other ways to order besides the online shopping cart?
A: Yes. We are happy to accommodate orders via email (info@dwinesupplies.com), phone (503-472-1711) or fax (503-883-0328).
Q: What if I want to ship via private carrier?
A: Please call (503-472-1711) or e-mail (info@dwinesupplies.com) for freight quotes
Q: How long does UPS Ground take to deliver my products?
A: Please refer to the delivery chart that displays the transit times, based upon the destination.
