We look forward to answering any questions you may have, if one cannot be answered below please feel free to call or email us.
A: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Q: What is your security policy?
A: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Q: How are returns and refunds handled?
A: Materials shipped as ordered may be returned within 30 days ONLY with Davison Winery Supplies Authorization. You must contact Davison Winery Supplies to obtain a return authorization number before returning the product.
Q: How are items shipped to Canada? A: Canadian orders are shipped only through UPS and common carrier, NO postal service. Canadian customers are responsible for clearing customs and all associated fees.
Q: How quickly are orders processed and send out?
A: All instock items ordered by 2:00pm pst will ship out the same day. You will be notified of items that are out of stock for an estimated delivery time.
Q: What are your hours of operation?
A: We are open Monday through Friday 8AM -5:30PM PST, Saturday 9AM-3PM PST. We are closed on Sundays and on the following holidays: Memorial Day, Labor Day, July 4th, Thanksgiving, Christmas Day, and New Year's Day.
Q: Are the prices of products accurate on the website?
A: Yes, we attempt to keep prices as current as possible. However prices are subject to change without notice. We will contact you in the event that any prices on placed orders have changed prior to the order being filled and shipped.